See photo here (under Cartridge Diagnostics section): ī.2. If a value other than zero (0) is displayed in the areas indicated then the cartridge is likely permanently electrically damaged and may need to be replaced with a brand new cartridge. In the lower portion of the Tap 41 test print, the Black/Color columns should not have any values other than zero (0) displayed. In the upper/top portion of the service test print, ‘Current Error‘ should state ‘None‘ for a properly functioning ink cartridge.Ī.6. The diagnostic ‘tap 41’ service test report will print.
#Hp 63 black ink cartridge code#
Use arrows keys to change value to ‘ code = 41′ (i.e. Press OK, the ‘code = 0’ menu should be displayed.Ī.4. Press upper right button until ‘print mech button tap’ menu is displayed.Ī.3.
At ‘Support’ menu, select the upper right button until the ‘Reports Menu’ is visible.
#Hp 63 black ink cartridge how to#
(Refer to HP 60/61 video at the following link as an example of the how to access activate the internal service test print: )Ī.2. The ‘Tap 41’ test report should print within 30 seconds.Ī.1.Using two fingers, gently tap the ‘Return’ and ‘Home’ keys on touchscreen until the ‘Support’ Menu is displayed (for example, press the button 3-4 times each in alternating succession). Turn printer Power ON wait 15 seconds for printer to fully energize.Validate the cartridge’s electrical health by running the ‘Tap 41’ diagnostics test (refer to 2 nd video at the following link so you understand how to analyze the service test report print-out): If the ‘Tap 41’ or ‘Tap 10’ service test print is successful this only means the printer is functional, one (or both) of the ink cartridges may still be electrically damaged and may not support/allow NORMAL print operations to proceed. – Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41’ diagnostics at the printer’s control panel (NOTE: not available on all printer models). Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed. Severe HP 63 or 63XL cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. If not, then it is suggested to run the cartridge health diagnostics (‘tap 41’) check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. In addition, the power light may be blinking while the error message is displayed. When a HP 63 or HP 63XL ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘replace cartridge’, ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, etc. A message that says “Cartridge Missing or Not Detected”, “Replace Cartridge”, “Incompatible Print Cartridge”, “Black/Color Cartridge Problem”, or similar, on your monitor or on the printer display.Blinking cartridge lights on the printer.If the problem persists then return cartridge to your refiller for analysis. It is first suggested to remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If a “Non-HP Cartridge(s)” or “Very Low on Ink”, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one.
These my be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.įollowing the installation of a refilled ink cartridge, nuisance or annoyance messages will typically be displayed after the initial ‘low ink’ or ‘non-genuine’ ink messages.įor “HP Protected Cartridge Installed” error messages, click here After a refilled HP 63 or HP 63XL ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘fraud’, ‘refilled’, or ‘depleted’ cartridge. When a refilled HP 63 or HP 63XL ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’. If the computer displays the following message, select ‘No’ to bypass warning prompt. Select ‘Ok’ to bypass “Low Ink” messages displayed on the computer. While at first this may be an unusual workflow, it does allow print operations to proceed. NOTE:“ Empty”, “ Low Ink”, “ Out of Ink“, “ ? Marks“, “ Counterfeit” and “ Non-Genuine Cartridge” alerts are COMPLETELY NORMAL for all HP 63 & HP 63XL black and color ink cartridges which have been refilled!
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